Thursday, August 12, 2010

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Search with www.fewo direkt.de-

Hello, dear fellow-sufferers,

have today greatly annoyed over the Internet portal said:
I have in my ad on Property directly specified a maximum number of guests by 5 people. It is not possible to leave this entry blank. This requirement on my part with the result that I see my object as a kind of non-seekers find when I search for, for example, just 2 people. This Volli *** TEN are not revealed in the Able to program your machine so that my house is also found that 1, 2, 3 or 4 people want to rent my property. I guess roughly, that I go by about 80% of potential buyers through their fingers ...

had on this issue I complained by email, get this, if rather quickly-a content of 2-line as a completely wrong answer. Then I called in Kassel, actually got a lady on the phone, but then in the course of the conversation it became clear that the whole subject has not the slightest idea. Really wonder why I spend over 300 € / year!

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improve service to clients

About the blog of Tom Kane I found the article "10 Ways to Improve Law Firm Client Service " of the former Morgan Lewis lawyer Stacy West Clark. This list deserves to be passed in the network, because I can pretty much everything she writes, to understand if only because of my clerkship and internship stations and could ausfüttern each point with anecdotes.

At the very beginning of their article hits the mark. She writes there, that one is in the law firms are often quite satisfied to offer a level of service. If But if we ask the client to a grade, there is the service most, a 3 to 4 The perception of both sides is very different. In my experience, the problem already starts with the fact that many clients achieve their lawyer calling difficult and not immediately receive a call back if the Secretary of the name listed. Moreover, it is not always easy for the client to tell the Secretary (which takes in these cases, obviously, a filter function), who was one, because if you call not very regular. It is in our northern region, a law firm I know of in which one has directly have to dial the desired lawyer on the phone. This law firm sprouts and thrives.

How to write Stacy, you can uncover many problems to solve and of course the fact that you ask the client. Also very simple but their point is 2: Ask everyone on the payroll! I would even extend to unpaid interns and clerks. It is time tunnel vision and a view from the outside may well reflect an interesting picture. I can make each of my activities, a list in my mind what I would do differently later.

Without going to respond to each point individually, I'd still points 6 and 8 mention. Clearly should be set only people who offer the service also can, we should mention that against them but also your thanks. This is something that is being forgotten in law firms: the motivation is stronger when their work is recognized. As with compliments to women but the praise should be genuine, otherwise it is worthless. Say, laudable should be mentioned. Can be found - also as compliments to women - almost always something.

Monday, August 9, 2010

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German Site ruined

I just wrote in another reply that direkt.de vacation- now belongs to the Americans.

It seems that know the majority of U.S. Citizen not, for example, that Germany is in Europe.

Have you read that U.S. tourists are complaining on the net about hotels on the beach because there are fish in the water? "That would have to say to me ...."

We German landlord should attempt to homeaway.com to establish a monopoly, without assistance!

superiority you as a landlord, if you do not prefer to German advertising sites.

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candidate selection or beauty contest?

In my last post on applications commentators discussed briefly the usefulness of candidate photos. This reminds me of one told in a seminar application of the employment office anecdote. A candidate told that he had received his application form once back with the wrong photo. The research showed: The photos of all the submitted application papers were removed and attached to a wall. The future colleagues then looked at all the photos and selected in a pre-selection, for whom they could imagine as a colleague of applicants. The lecturer of the seminar even said that this was not an isolated case and we therefore recommended to attach the photos in removable form: "! Want to be present at the pageant Do not print the photos directly on the paper"

So, I thought that was a bit strange, I must say. Basically, I think Extreme wrong in selection. In the pre-selection only to look to the notes rather than after the picture has not the best way, but only to look after the photo is probably the worst possible form of candidate selection.

this, I must tell my from the U.S. experience that Americans find it totally inclined to apply with a photo. During my time there was an (American) intern advertised with a photograph. She was very pretty and promised therefore possibly an advantage, it certainly was the unanimous opinion! All spoke on "the application of the photo. As she looked in the photo as Laura Palmer from Twin Peaks series in the photo on the DVD menu of the series, was she just "the Twin Peaks girl". When I told my U.S. colleagues that people in Germany, by the way still applies with a photo and I applied to them only because no picture since I researched before, how to apply in the U.S., were the real surprise. "Yes, but ... uh ... really? You can not do? As can be located but may derive from a photo?" Yes, maybe, but Sun